TERMS FOR CUSTOM ORDERS
Because not all custom orders are a good fit for us, Arya Esha reserves the right to alter, decline, or cancel custom orders. All our custom orders are subject to the following terms and processes:
Price quotes for pieces that do not include loose diamond stones, emeralds, sapphires, or rubies are valid for two weeks after they are sent and are subject to change after the two-week period has expired.
Because loose diamond and certain gemstone prices vary, quotes that involve loose diamond stones, emeralds, sapphires, or rubies are valid for 48 hours and are subject to change after the 48-hour period has expired.
Upon approval of any quote for a piece that involves the acquisition of stones costing above $3000, we request full payment for the stones before we begin the custom design process. If for some reason, you choose not to design your piece with us, we will be happy to release the stones to you.
Upon your approval of a quote for a piece that does not require the acquisition of stones above $3000, non-refundable deposit is required. This deposit will be applied toward the final payment for your custom piece and may not be applied toward any other purchase from Arya Esha.
Custom orders are not eligible for any Arya Esha promotions or discounts.
If your custom order is not completed within six (6) months of Arya Esha receiving the deposit, the deposit will be forfeited.
Upon receipt of the non-refundable deposit, Arya Esha will give you a Computer Aided Design (CAD). The CAD offers a preview of the final piece.
Because we want you to be satisfied with your custom piece, you receive three opportunities to revise the CAD at no charge. Should you require more than three revisions, please let your designer know, and she will advise you of the additional cost.
Once you have reviewed the CAD and confirmed your design approval, we will request the balance of the final payment due and your order will be processed and crafted.
Our master jewelers will then craft your custom piece. Custom orders are designed to meet Arya Esha’s quality standards. If there is confirmation of a material or structural integrity defect, we will repair or replace free of charge, as appropriate. We cannot make any design changes once the custom piece has been crafted.
Most custom orders are completed within a 6-12 week timeframe. Please let your designer know if you have a deadline by which you would like your custom piece. We will use our best efforts to accommodate an expedited schedule; however, there maybe be an additional charge to expedite the order and unexpected delays may occur. All delivery dates are estimates only. Arya Esha shall not be liable for any special or consequential damages that result from delay in delivery.
Please confirm ring and wrist size before finalizing the custom order. Arya Esha can accommodate re-sizing requests in limited circumstances. If you request a sizing change after, it will be subject to an additional fee.
All custom order pieces are final sale and are ineligible for exchange, return, or refund.